Border Collie

When will my product(s) ship?

We will email you once we have confirmed the order, followed by a separate email letting you know your order has shipped. You will be provided tracking information within the shipping notification.

I never received a shipping notification email

Please make sure our shipping notification email did not find it's way to your junk folder.

If you have any issues that we can help with, as always, please reach out to us with via the Support page.

I have not received my order yet

Please check the tracking information in the shipping notification email. If your order shows shipping is in progress, it is en route via the shipping carrier still. If you have not received your shipment after it shows delivered please reach out to us for a resolution.

I received my order but there's something wrong with it

If you received an order and there is something not quite right, please reach out to us with your order number and provide us with a summary of what is wrong. We will get back to you in a timely manner with a resolution.

If you have any further questions or concerns please reach out to us via the Support page.